Refund & Return Policy

Nurul Mode — Consumer Rights & Return Standards | Last Updated: September 2026

At Nurul Mode (www.nurulmode.com), commercially operated by FF COMMERCE LTD, your satisfaction is important to us. This policy explains the terms and conditions for returns, exchanges, refunds, and order cancellations in strict accordance with applicable Singapore consumer protection legislation.

1. Policy Summary Overview

2. Statutory Consumer Rights Notice (Singapore)

Nothing in this policy limits, excludes, or restricts your statutory rights under applicable Singapore consumer protection laws, including the Consumer Protection (Fair Trading) Act (CPFTA) and statutory provisions relating to product quality, merchantability, and fair trading practices. You are entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or not of acceptable quality.

3. Step-by-Step Return & Exchange Process

To ensure your return or exchange is handled promptly, please follow these steps:

1. Request Pre-Authorization: Contact our customer service team at info@nurulmode.com within 30 days of delivery with your order number.
2. Exchanges & Cut-Off Time: If you wish to modify or exchange an order, please submit your request prior to our daily cut-off time of 8:00 PM SGT (Singapore Time).
3. Receive Instructions: Once approved, customer support will issue an official return confirmation along with specific regional return routing instructions.
4. Ship via Postal Service: Returns are accepted exclusively via postal shipping. Pack the item securely to prevent damage during transit. Customers are advised to inspect orders within 24 hours of delivery and report any issues promptly.

4. Return Conditions & Shipping Responsibility

• Product Condition: Items must be returned unused, in original condition, and in their original packaging including all tags and accessories.
• Value Deduction: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may apply where permitted by law.
• Shipping Responsibility: We are not responsible for delays or damage occurring during return transit. Customers are encouraged to use tracked postal services.
• Undeliverable Packages: If a package is returned due to an incorrect address provided at checkout, refusal of delivery, or failure to collect from a pickup point, additional costs for return and reshipment may apply.

5. Refund Processing & Timelines

Once your return is received and inspected at our facility, refunds are processed within 7 business days. Refunds will be issued directly to the original payment method used at checkout. You will receive an automated confirmation email once completed. Processing times may vary depending on your bank or payment provider.

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